Helpshift

HelpShift Tool

What is Helpshift?

Helpshift enables brands to deliver superior digital customer service digital channels with messaging-based support and AI-powered automation. It allows you to connect multiple digital channels and it includes phone support, self-service, and bots.

How To Use Helpshift? (Features)

  • Customer Service Channels – This feature allows customers to communicate from any device and channel. It means that support agents can easily escalate their services from mail to call, web, live chat, or third-party apps, among others. Moreover, it includes bots that always assure a prompt response as well as push notifications to keep the engagement.
  • AI + Automation – With this tool, you can effectively use the AI-powered classification of issues to automatically assign them to the right bot or agent. Also, offer proactive support by sending push and in-app messages that engage and convert more sales. And, you can build your own bots without needing coding skills and test them immediately.
  • Customer Self-Service – Develop intelligent self-service with tools that don’t frustrate your customers. That includes knowledge bases with AI-powered Answer Bots and machine learning engines that offer accurate and fast responses. Also, a mobile help center that delivers content optimized for smartphones and apps as well as smart search functions.
  • Ticketing – This tool presents an agent desktop that allows managing tickets as conversations by showing all the customer info in just one thread with a unified view.
  • Support System – Bots and agents can work together to provide a seamless experience to the customer. Also, it provides knowledge management to organize FAQs and articles. And, Helpshift’s analytics provides deep insights into customers’ cases and stores it in one site to allow easy access and visualization.

Pros (Advantages)

  • It allows easy integration with Salesforce and Zendesk.
  • The company follows strict security practices to secure all the data it manages.
  • Features are mobile, desktop, and app friendly.
  • It is a flexible and robust platform that allows the increase/support capacity of new agents, conversations, and devices easily and quickly.

Cons (Disadvantages)

  • Prices are only available upon request.
  • It doesn’t offer a free version.

How Does Helpshift Work? (Conclusion)

In conclusion, Helpshift is a superior platform for customer service. It reaches such a level by applying the latest technology in machine learning and artificial intelligence. That allows the installation of unique features that are worthy to try. Although it doesn´t offer a free trial, you can schedule a Demo to solve all your doubts.

How Much It Costs? (Pricing)

Prices are not mentioned on the site. You need to contact them to find out how much the plans cost.

HelpShift Prices
HelpShift Prices
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Posted on: September 20, 2020

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