HelpScout Review – How to Make Interaction With Customer More Human?

What is HelpScout?

HelpScout is a customer service software trusted by over 10,000 businesses in 140 countries. It allows you to handle your customer support and make every customer service interaction a more human one.

How To Use HelpScout? (Features)

• Customer Support – This is an omnichannel platform that also offers separate boxes to organize all the information you receive from your customers. Also, it includes a sidebar with the photo and all the relevant info you need from customers when you are handling them. And, agents may rely on collaboration tools that allow them to ask for help with private notes, categorize conversations, and detect collisions of messages.
• In-App Messaging – By installing just a beacon you can start using targeted messages and trigger them with your own terms.
• Self-Service with Docs – You can develop useful content for your customers at high speed with the Docs feature. They may include SEO details and relevant information to enhance their content.
• Help Center Website – You can create a help center that works on any device and is SEO optimized. Besides, they always include SSL support without cost.
• Customer Management – Gather all the data about your customers in one place and access it quickly to offer VIP to any of your customers. It allows you to send replies in shorter times and auto-update data.
• Live Chat – Offer an enhanced chat experience by offering instant answers to your customers, showing a live chat window only when it is really available, and guiding them to make them go to self-served help.

Pros (Advantages)

• It can be connected to more than 50 integrations and if you don’t find yours, you can create a customized one.
• HelpScout offers native iOS and Android Apps.
• It includes +75 keyboard shortcuts that allow you to use almost the whole platform without mousse.

Cons (Disadvantages)

• Some features of the In-App tool are not fully developed yet.
• Their free trial lasts only 15 days and the company pricing plan requires direct contact with the platform to get the price.
• The ticket grouping is not flexible enough.

How Does HelpScout Work? (Conclusion)

HelpScout has achieved a prominent place among all types of companies due to its simplicity and powerful tools. It is an excellent platform for starters and big companies can get the best of it. Since it allows customization of many of its features and solid integration with many platforms, you can easily adapt all its functionality to any type of business.

How Much It Costs? (Pricing)

Best Paid & Free Alternatives (Similar Tools)