What Are the Best Customer Support Tools in 2020?

Customer Support

Best Customer Support Tools in 2020

Offering support to their customers and keeping them satisfied with the products and services they purchase is the number one marketing strategy for any business. Your customer is the one giving you money and paying the wages of your employees, and as you know, a happy customer is a returning customer.

We put together a list of tools and services that you can use to offer the best support to your customers.

Alternative Customer Support Tools [Overview]

Vote for your favorite customer support tool! The ranking below is based on real votes from marketers who tried the tools.


eDesk by Xsellco is a highly powered customer help desk that is specifically designed for eCommerce business and provides complete services in web development, digital marketing, mobile application development, and graphic designing. It includes live order, one-click replies, and artificial intelligence to help online sellers or retailers to resolve their queries quickly regarding your web stores or marketplaces like Amazon, eBay, Allegro, Magento, Shopify, etc. and put your social channels into one simple dashboard. eDesk is providing information about past and current transactions and in this way, they can respond to customer’s queries better and faster. [eDesk Review]


Zendesk is a powerful and flexible platform for customer support. It offers a double function either for customers or agents and always begins with the attention of the client. Also, it gathers all the customers’ requests in one place because it is omnichannel which differentiates it from many other support solutions. It covers chat, email, social networks, and phone. Besides, it can add any other channel that might appear on the way. In addition, it offers complimentary support features that include a knowledge base, communities, and analytics tool to help to understand the client. But it is not limited to customers, because it also supports sellers and agents to help them make the best possible job. [Zendesk Review]


Freshdesk entered the customer support field with clear goals on what they can offer and they did it big! First of all, they offer a complete set of features and combine them with advanced artificial intelligence to automate repetitive tasks. Since it is multichannel, you can offer support to your customers from any platform and centralize all the information in just one place. Also, it offers many features aimed to improve and motivate the work of the agents which ends improving the support system. Finally, self-serving and sharp collaboration tools allow customers to obtain a seamless experience that lets them navigate through any significant issue that may appear when having their experience. [FreshDesk Review]


HelpScout focuses its attention on making customer support a lot more human. Because of it, it stands out due to its simplicity to use powerful tools that make it easy to collaborate with other team members. This simplicity relieves customers of long waiting periods because it allows support agents to handle all the tickets in record times. Also, it integrates with many platforms and allows customization when necessary, all companies can successfully use it. Either live chat, email, and other channels are complemented with knowledge bases that impulse clients to self-serve with all the resources that companies may develop. [HelpScout Review]


Salesforce is an omnichannel and integrated Customer Relationship Management (CRM) solution. It is called Intelligent Customer 360 because it takes a full approach to the journey into any given company. Its marketing and sales tools seek to connect personally with all customers and to do so they gather and analyze all the information from just one platform. Besides, it seeks to transform the buying experience by improving their interaction when customers are in the process. It takes its attention beyond that point by offering valuable CRM tools to make the process more pleasant. [SalesForce Review]

Zoho Desk

Zoho Desk provides multichannel support that can easily manage a high volume of inquiries from every customer. It is possible because it relies on the Zia Artificial Intelligence feature that takes efficiency to a higher level by deciding whether to use a knowledge base or managers/agents’ support on their own. It integrates easily with any other software that you use in your company and any size of businesses may obtain a seamless experience.  Also, it pays attention to the tools that support agents and managers may need to keep the customer support service flowing efficiently through automation of processes, smart reports, and agent productivity features such as ticketing efficiency, mobile apps to attend requests, and more. Moreover, its wide range of features is complemented with a variety of add-ons that integrate with many other areas. [Zoho Desk Review]

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Behind SEMPlaza is a team of SEM specialists working hard to put together one of the best internet marketing tools directory. Additionally they offer free search engine marketing tips and strategies in all digital marketing fields: SEO, PPC advertising, social media marketing, email & push marketing, retail & afffiliate marketing.

Posted on: June 8, 2020

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